We value all Feedback & Complaints

We view all feedback, including complaints, as a positive opportunity to improve the quality of our services and the way we do things.

We will deal with your complaint in an ethical, timely and transparent way.

There will be no repercussions as a result of making a complaint. You will not be disadvantaged, treated any differently or lose access to the services we provide you.

All complaints are treated confidentially. Only the people who need to help find a resolution will be involved.

If you are not happy with the way we handled your complaint, or you wish to appeal the outcome of your complaint, you can ask for the decision to be reviewed by our director. You are also able to contact any of the agency at the back of this document.