We view all feedback, including complaints, as a positive opportunity to improve the quality of our services and the way we do things.
We will deal with your complaint in an ethical, timely and transparent way.
There will be no repercussions as a result of making a complaint. You will not be disadvantaged, treated any differently or lose access to the services we provide you.
All complaints are treated confidentially. Only the people who need to help find a resolution will be involved.
If you are not happy with the way we handled your complaint, or you wish to appeal the outcome of your complaint, you can ask for the decision to be reviewed by our director. You are also able to contact any of the agency at the back of this document.
If you wish to make a complaint about our NDIS services you can contact the NDIS Quality & Safeguards Commission directly:
Phone: 1800 035 544 (Free call from landlines)
Or you can visit the NDIS Commission website and complete the online complaints form:
You can also contact the following organisations:
Australian Human Rights Commission Complaints
Infoline: 1300 656 419 TTY: 1800 620 241
Anti-Discrimination Board (NSW)
Phone: (02) 9268 5544
Department of Family and Community Services
Phone: (02) 9377 6000 TTY: 133 677
Ombudsman Office (NSW)
Phone: (02) 9286 1000 Toll Free: 1800 451 524
TTY: 133 677